We’re Here For You.

WaoSim provides a digital SIM (eSIM) that can be installed on your compatible device.
Once installed, you can purchase and use data plans for your destination—no SIM card swapping required.

✅ No physical SIM needed
✅ No roaming fees—just affordable global data
✅ Instant activation—buy a plan and connect right away

📌 Tip: Use the WaoSim Device Checker in the app to verify your device's compatibility.

WaoSim is a cutting-edge eSIM service offering data-only plans for over 190 countries and regions. 
✔ Stay connected without a physical SIM card
✔ Hassle-free for travelers, digital nomads, and remote workers
✔ Instant activation—anytime, anywhere

You can request to delete your WaoSim account and associated data at any time.


Log in to your WaoSim account on our mobile appto get started.

1. ​TAP Profile.
   
2. TAP Settings.
   
3. TAP Delete Account.
   
4. ​SELECT a reason for the request.
   
5. TAP Delete Account.
   
6. Your request has been processed, and you'll receive an alert saying"User deleted successfully."

You can request to delete your WaoSim account and associated data at any time.

Log in to your WaoSim account on our website to get started.

1. ​CLICKYour Name, SELECT Account.
   
2. CLICK Settingsin side menu.
   
3. CLICKDeleteButton.
   
4. SELECT a reason for the request.
   
5. CLICK Delete AccountButton.
   
6. Your request has been processed, and you'll receive an alert saying"User deleted successfully.

✔ Yes, some eSIM-enabled smartwatches are compatible with WaoSim, though support may vary by brand and model. 

📌 Tip: Use the WaoSim app's eSIM Device Checker to verify smartwatch compatibility. 

WaoSim supports a wide range of eSIM-enabled devices, including: 

✔ Smartphones – iPhone, Samsung Galaxy, Google Pixel, and other supported models 
✔ Tablets – iPads with eSIM support 
✔ Laptops – Windows laptops and MacBooks with built-in eSIM capabilities 

Before installing your eSIM, make sure your device meets the following requirements: 

✔ Your device supports eSIM – Check your device settings or refer to the manufacturer’s website 
➡ Or use the WaoSim eSIM Device Checker in the app 

✔ Your device is unlocked – It must support eSIMs from other carriers 

📌 Tip: If your device is carrier-locked, contact your mobile provider to unlock it before installing WaoSim. 

➡ Open WaoSim app → My Plans → Select your plan 

✔ View real-time data usage 
✔ See remaining data balance 
✔ Check plan expiration date 

📌 You can also view data usage in your device settings under Mobile Data Usage. 

✔ You can easily top up your plan: 

➡ Open WaoSim app → My Plans 
➡ Tap Top Up on your active plan 
➡ Choose a package and complete payment 

📌 No need to reinstall the eSIM—just top up and continue using it. 

✔ It depends on your device: 

✅ iPhone 13 and newer – Supports dual active eSIMs 
✅ Most Androids – Can store multiple eSIM profiles, but only one can be active at a time 

📌 Tip: Check your phone model for dual eSIM support. 

If your device does not automatically configure the APN settings after installing the WaoSim eSIM, follow the steps below to set it up manually. 

📱 For iPhone 

1. Go to Settings → Cellular → Cellular Data Options → Cellular Network 

2. Under APN, enter: 
   • APN: waosim 
   • Leave other fields blank 

3. Tap Back to save 

4. Restart your iPhone 

🤖 For Android 

1. Go to Settings → Connections → Mobile Networks → Access Point Names 

2. Tap + Add or New APN 

3. Enter: 
   • Name: WaoSim 
   • APN: waosim 
   • MCC / MNC: Leave as default 
   • Authentication Type: None 

4. Tap Save, then select the new APN 

5. Restart your device 

📱 For iPads (Cellular Models) 

1. Go to Settings → Cellular Data → APN Settings 

2. Enter: 
   • APN: waosim 

3. Save and restart your iPad 

💻 For Windows Laptops (eSIM-Compatible) 

1. Go to Settings → Network & Internet → Cellular 

2. Select your WaoSim eSIM → Advanced Options → Edit APN 

3. Enter: 
   • APN: waosim 

4. Save and restart your laptop 

🍎 For MacBooks with eSIM Support 

1. Go to System Settings → Network → Cellular 

2. Select WaoSim eSIM → Click Details 

3. Enter APN: waosim 

4. Save and restart your MacBook 

⌚ For Smartwatches with eSIM 

1. Go to Settings → Connections → Mobile Networks → APN Settings 

2. Enter: 
   • APN: waosim 

3. Save and restart your smartwatch 

📱 For Older Android Versions 

1. Go to Settings → Wireless & Networks → Mobile Networks → Access Point Names 

2. Tap + Add or Menu to create a new APN 

Enter: 
• Name: WaoSim 
• APN: waosim 

1. Save and set as active APN 

2. Restart your device 

🛠️ Common Troubleshooting Tips 

• ✔ Ensure Mobile Data is turned ON 

• ✔ Enable Data Roaming for international travel 

• ✔ Restart your device after changes 

• ✔ If issues persist, reset network settings: 

• iPhone: Settings → General → Reset → Reset Network Settings 
• Android: Settings → System → Reset Options → Reset Network Settings 

• ✔ Contact WaoSim Support if the problem continues 

📦 Plan Delivery & Purchase Confirmation 

Q: I purchased a plan but didn’t receive a confirmation. What should I do? ✔ Check your email (including spam) and your WaoSim app → My Plans. 
✔ If still missing, contact support with your transaction ID or purchase date. 

🔐 Account & Security 

Q: Can I change my WaoSim account email or phone number? 
✔ Yes, go to Profile → Account Settings → Edit Info. 
📌 For security, you may be asked to verify your identity. 

Q: How do I delete my WaoSim account? 
✔ Contact WaoSim support and request account deletion. 
📌 This action is permanent and cannot be undone. 

🧾 Taxes & Region-Specific Pricing 

Q: Will I be charged tax on top of my plan price? 
✔ WaoSim includes taxes where applicable in the final price shown. 
📌 Always review the final amount before payment confirmation. 

🎒 Travel Tips 

Q: When should I install and activate my eSIM when traveling? 
✔ Install before departure and activate once you land and connect to the local network. 
📌 Don't activate before travel unless you're already in the destination country. 

⚙️ Advanced Device Settings 

Q: How do I prioritize WaoSim as the default data line? 
✔ Go to Settings → Cellular / Mobile Data → Select WaoSim eSIM under "Cellular Data." 
📌 Ensure your local SIM is set for calls/texts only, and WaoSim for data. 

If you'd like, I can also help you write these in the same format as your current help center, or add more based on edge-case scenarios like: 

• Using WaoSim in transit (e.g. airplane/train Wi-Fi conflicts) 

• Resetting forgotten PIN/PUK (if applicable) 

• Accessibility or language support in the app 

Would you like me to go ahead and write those extras? 

You said: 

any other 

ChatGPT said: 

Yes! Based on your final version, here are additional ideas you can consider adding—these cover scenarios, questions, or edge cases that users may face but aren’t yet covered: 

📶 Network Coverage & Signal 

Q: How can I check WaoSim coverage in a specific country or city? 
✔ Coverage depends on local partner networks in each country. 
📌 Check the WaoSim app → Country/Region Info → Tap “Network Info” to view supported carriers and signal strength tips. 

📡 Manual Carrier Selection 

Q: Which network should I choose when selecting manually? 
✔ The WaoSim app shows the recommended carriers per region. 
📌 If auto-connect fails, try selecting the first carrier listed under your destination. 

🔄 Plan Switching or Upgrading 

Q: Can I upgrade my data plan if I need more data or days? 
🚫 Plans cannot be upgraded directly. 
✔ But you can: 

• Top up your current plan 

• Or purchase a new plan to run in parallel 
  📌 Tip: Always check if topping up is cheaper than buying a new plan. 

🔁 eSIM Reuse Between Trips 

Q: Can I keep using the same eSIM for future trips? 
✔ Yes! As long as it's installed and hasn’t hit the 10-time activation limit, you can load new plans on it. 
📌 Tip: Reuse your eSIM to avoid reinstalling again. 

🌐 VPN and Proxy Usage 

Q: Can I use a VPN while using WaoSim? 
✔ Yes, VPNs are supported. 
📌 However, some VPNs may interfere with network detection during activation. 
🚫 If you experience issues, temporarily disable VPN during setup. 

🌎 Country Not Listed? 

Q: What if I can’t find my destination in the app? 
✔ WaoSim is expanding—if your country isn’t listed, it may be temporarily unavailable. 
📌 Contact support to check when service will be available. 

💳 Prepaid vs Postpaid Clarification 

Q: Is WaoSim a prepaid or postpaid service? 
✔ WaoSim is 100% prepaid. You pay only for what you use. 
📌 No subscriptions, contracts, or automatic charges. 

📁 Downloadable Setup Guide 

Q: Do you offer a printable setup guide or PDF? 
✔ Yes! You can download a setup PDF from the WaoSim website or app under Support → Guides. 
📌 Helpful for international travelers without constant Wi-Fi. 

🆘 Emergency Access 

Q: Can I call emergency services using WaoSim? 
🚫 No, since WaoSim is data-only, it does not support direct emergency calls (like 110, 911, etc.) 
📌 Use a local SIM or supported app for emergency communication. 

🔄 Plan Transfer Between Devices 

Q: Can I move my active plan to a new phone if I upgrade devices? 
🚫 No, active eSIMs are locked to the original device. 
✔ You’ll need to purchase a new plan for your new device. 
📌 Tip: If your previous device is still active, use up the remaining data before switching. 

⏳ Expired Plan Handling 

Q: What happens if I forget to use my plan before the 6-month expiration? 
✔ Unused plans expire after 6 months and can’t be reactivated or refunded. 
📌 Tip: Enable app notifications to avoid losing unused plans. 

📶 Carrier Partner Transparency 

Q: Which local networks does WaoSim use? 
✔ WaoSim partners with top-tier carriers in each country. 
📌 Check the WaoSim app → Select a country → Tap “Network Info” to view partnered carriers. 

🎁 Free Trial / Welcome Plan 

Q: Does WaoSim offer any free trial or starter plan? 
✔ Occasionally, WaoSim provides limited-time free data bundles for new users. 
📌 Watch for in-app promotions or referral bonuses. 

📦 eSIM Plan Backup or Export 

Q: Can I export my eSIM or save a backup? 
🚫 No. For security reasons, WaoSim eSIMs can’t be exported or backed up. 
✔ You can reinstall it up to 10 times on the same device via the app. 

🔁 Failed Payment Handling 

Q: What should I do if my payment fails or doesn't go through? 
✔ Try using another payment method or browser. 
✔ Check if your card allows international payments. 
📌 Contact support if payment is deducted but the plan is not delivered. 

🌍 Regional Plan Limits 

Q: Does the regional plan work across all countries in the region? 
✔ Yes—but it only works in countries listed under that specific plan. 
🚫 Attempting to use it in unsupported countries will result in no connection. 
📌 Tip: Always double-check the list of countries before purchasing a regional plan. 

🔧 Beta Testing Program 

Q: Can I test new features before they’re released? 
✔ Yes, WaoSim may invite select users to join our beta tester group for early access to new features. 
📌 Apply via the WaoSim app → Settings → Join Beta Program (if available). 

🧭 First-Time User Quick Guide 

Q: I’m new to WaoSim. Where should I start? 
✔ Download the WaoSim app 
✔ Check device compatibility using the Device Checker 
✔ Browse plans and purchase one for your destination 
✔ Install your eSIM and activate upon arrival 
📌 Tip: Follow in-app onboarding to complete setup in minutes 

🌙 Offline Access for Travelers 

Q: Can I access my eSIM info without internet? 
✔ Yes, your eSIM and plan info are saved locally in the app 
📌 Make sure to open the app once before your flight or trip to cache your plan data 

🔔 Notifications & Alerts 

Q: Will I get notified before my plan expires or runs out of data? 
✔ Yes, WaoSim sends push alerts for: 
• Data usage warnings 
• Plan expiration 
• Top-up reminders 
📌 Tip: Enable notifications in your device settings for WaoSim 

WaoClub includes four levels, each unlocking greater discounts and benefits: 

• Blue – Starting level with 5% discount 

• Silver – Extended refund window and more plan offers 

• Gold – Bigger discounts and free cancellation on select plans 

• Diamond – Premium perks with permanent level status 

📌 Your level automatically updates as you complete qualifying purchases. 

• ✔ No, canceling a plan does not reduce your level 

• 🚫 However, refunded purchases do not count toward level progression 

• ✔ When you join WaoSim, you get a unique referral code 

• ✔ Share it with friends—they get 10% off on their first purchase 

• ✔ You also receive 10% off on your next purchase once they complete their order 

📌 Find your referral code in the app: 
➡ Go to Profile → Refer & Earn 

🚫 No, referral discounts cannot be stacked 
✔ You can only use one referral discount per purchase  

Do referral discounts expire? 

✔ No, referral discounts do not expire 
📌 Check your referral rewards in the app under Refer & Earn