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This is about the virtual SIM (a chip that enables communication networks) pre-installed on your smartphone.You can simply download an eSIM for your travel destination through the app, and you'll be able to use the internet right away.Since you only need to download data through the app, there is no need to touch the SIM tray or the PIN. You can keep using your regular SIM card as usual. Unlike a physical SIM card, you can download multiple eSIMs on one device and switch between them at any time.Please check for compatible devices by asking,https://waosim.com/en/device

For Google Pixel installation, please refer to the guide at https://waosim.com/google-installation.

Please follow the steps below: - Open the Netto App - Go to Profile - Click on My eSIM - Click on the eSIM you would like to get the code for, and you will get that eSIM information.

Kindly use the following link to check for supported devices: https://waosim.com/device Also, it’s better to check with your mobile or carrier provider for further clarification

No, it is the customer's responsibility to ensure that their device is 'compatible with eSIM' and 'unlocked from SIM lock' when using this service. As a result, we are unable to accept refunds or cancellations. For further details, please refer to our terms and conditions.

No, Refunds or cancellations are not accepted in cases where there has been no communication after purchase. Please refer to the terms of use for further information.

Refunds, cancellations, or changes cannot be accommodated due to the impact of the coronavirus. For further details, please consult the terms and conditions.

Please follow the steps below to switch Sim iPhone 1. Open 'Settings' 2. Select 'Cellular' OR 'Mobile Data' 3. Select your phone default sim from SIMs 4. Turn on this line 5. Turn on Data Roaming 6. Back to 'Cellular' again and select Netto 7. Turn off this line for waosim Google Pixel 1. Open 'Settings' 2. Select 'Network & internet' 3. Select your phone default sim from SIMs 4. Click on Use SIM to turn on 5. Turn on Roaming 6. Back to ' Network & internet ' again and select Netto 7. Click on Use SIM to turn off for waosim

Please follow the steps below to switch Sim iPhone 1. Open 'Settings' 2. Select 'Cellular' OR 'Mobile Data' 3. Choose the eSIM that you want to delete 4. Click 'Delete eSIM' 5. The status will change to 'Deleting' or 'No SIM' 6. Select the deleted eSIM and choose 'Update Contacts' to remove it from the list Google Pixel 1. Open 'Settings' 2. Select 'Network & internet' 3. Choose the eSIM that you want to delete 4. Click on Erase SIM

Currently, Netto doesn’t offer plans with a phone number. However, you can use call features on various applications like LINE, Instagram, 050 plus, or any other data communication app that is available with internet connectivity. If you need to make dial-up calls or use SMS due to your circumstances, you cannot use the eSIM purchased from Netto. You can use them by turning on the SIM card you used domestically. In this case, international call fees from domestic carriers will apply. Please note that you will be responsible for the call charges, etc. If you do not use calls or SMS, please switch to using Netto's eSIM for data communication. (Please note that using data communication with your domestically used SIM card can lead to high charges)

To activate iMessage and FaceTime with your phone number on an iPhone, you must use an SMS message. However, please be aware that some service providers may charge for SMS sending during activation. Additionally, please note that the eSIM provided by Netto cannot be utilized for SMS.

Unfortunately, it is not possible to add a country to the existing plan after purchase. If you wish to include a country, you will need to purchase a new plan that includes it.

Netto's plan prices are subject to frequent changes based on exchange rates and agreements with local communication companies. To ensure you have the most up-to-date information, please check the latest plan prices in PLANS

There are no upfront or ongoing expenses involved, and as it's a prepaid service you only need to pay for the data plan you choose to purchase.

Netto's plans are prepaid, ensuring that you will not exceed the amount of the plan you purchased. however, if you activate your domestic SIM card and use it for communication or calling, carrier fees may apply. If this is a concern, we suggest deactivating any domestic SIM cards other than Netto during your trip.