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Privacy Policy

Zaina Llc. (“Zaina”, 'us', 'we', or 'our') operates the WaoSim mobile application (hereinafter referred to as the 'Service').

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Definition

1. Personal Data:

Personal Data means data about an individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

2. Usage Data:

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

3. Cookies:

Cookies are small files stored on your device (computer or mobile device).

4. Data Controller:

Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.

For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

5. Data Processors (or Service Providers):

Data Processor (or Service Provider) means any natural or legal person or entity who processes the data on behalf of the Data Controller.

We may use the services of various Service Providers in order to process your data more effectively.

6. Data Subject (or User):

Data Subject is any individual who is using our Service and is the subject of Personal Data.

7. PII:

PII means personally identifiable information including name, address, phone number, email address, pin and/or password(s), date of birth, and other personal information that could reasonably identify a person.

8. Device:

Device means the mobile or computer device(s) a Data Subject (or User) uses to access the Service.

Information collection and use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

1. Personal Data:

While using our Service, we may ask you to provide us with certain personally identifiable information (“PII”) that can be used to contact or identify you ('Personal Data'). Personally, identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Cookies and Usage Data
Pin and/or Password(s)
Date of Birth

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

2. Usage Data:

When you access the Service with a Device, we may collect certain information automatically, including, but not limited to, the type of device you use, your Device unique ID, the IP address of your Device, your Device operating system, the type of Internet browser you use, unique device identifiers and other diagnostic data ('Usage Data').

3. Information About Communication Devices:

When you use the service from your devices, We may automatically collect information related to your communication device, such as the device model, serial number, and other relevant details.

4. Location data:

We may use and store information about your location if you give us permission to do so ('Location Data'). We use this data to provide features of our Service, to improve and customize your Service experience. You can enable or disable location services when you use our Service at any time by way of your device settings.

5. Tracking & Cookies Data:

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your Device(s) browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

Session Cookies. We use Session Cookies to operate our Service. A session cookie contains information that is stored in a temporary memory location and then subsequently deleted after the session is completed or the web browser is closed. Preference Cookies. We use Preference Cookies to remember your preferences and various settings. Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in. Security Cookies. We use Security Cookies for security purposes. Secure cookies are a type of HTTP cookie that has a Secure attribute set, which limits the scope of the cookie to 'secure' channels (where 'secure' is defined by the user agent, typically a web browser).Networks and connections.

We collect information about the people, Pages, accounts, hashtags, and Moods you are connected to and how you interact with them across the Service, such as people you communicate with the most or Moods you are part of.

Use of data

Zaina uses the collected data for various purposes:

To provide and maintain our Service
To improve your Service experience
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so

Retention of Data

Zaina will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws) resolve disputes and enforce our legal agreements and policies. Zaina will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

You may contact us at

support@waosim.com
anytime for any other questions you may have about your personally identifiable information and our use of it.
You can request to delete your WaoSim account and associated data at any time through this link :
https://waosim.com/en/help-support?help=account-deletion

How do we store your data?

Our Company securely stores your data at cloud service within the Asia Pacific region Our Company will keep your information, including Personal Data until it is no longer necessary to provide our Service or until your account is deleted - whichever comes first.

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Japan and choose to provide information to us, please note that we transfer the data, including Personal Data, to Japan and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Zaina will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

1. Business Transaction:

If Zaina is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

2. Disclosure for Law Enforcement:

Under certain circumstances, Zaina may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

3. Legal Requirements:

Zaina may disclose your Personal Data in the good faith belief that such action is necessary to:

To comply with a legal obligation
To protect and defend the rights or property of Zaina Llc.
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Data Protection Rights under the General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Zaina aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.

If you wish to be informed about what Personal Data, we hold about you and if you want it to be removed from our systems, please contact us (contact information below).

In certain circumstances, you have the following data protection rights:

The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data, please contact us to assist you (contact information below).
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete, please contact us to assist you (contact information below).
The right to object. You have the right to object to our processing of your Personal Data, please contact us to assist you (contact information below).
The right of restriction. You have the right to request that we restrict the processing of your personal information, please contact us to assist you (contact information below).
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format, please contact us to assist you (contact information below).
The right to withdraw consent. You also have the right to withdraw your consent at any time where we rely on your consent to process your personal information, please contact us to assist you (contact information below).

Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), Zaina’s legal basis for collecting and using the Personal Identifiable Information (“PII”) described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

Zaina may process your Personal Data because:

We need to perform a contract with you
You have given us permission to do so
The processing is in our legitimate interests and it is not overridden by your rights
To comply with the law

Service Providers

We may employ third party companies and individuals to facilitate our Service ('Service Providers'), provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

1. Analytics:

We may use third-party Service Providers to monitor and analyze the use of our Service.

2. Google Analytics:

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You may opt-out of certain Google Analytics features through your device settings, such as your Device advertising settings or by following the instructions provided by Google in their Privacy Policy: https://policies.google.com/privacy?hl=en

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Our Service may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the 'effective date' at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.