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General Information

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Device Compatibility

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eSIM Installation

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eSIM Management

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eSIM Activation

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eSIM Activation

When does my data plan start?

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Your WaoSim data plan starts as soon as the eSIM is activated and connects to the destination network on your device.

If you install the eSIM but don’t activate it, your plan won’t start.
You can activate your plan whenever you’re ready to use it.
The plan will only begin when your device connects to a supported network in your selected country.

📌 Check your plan details in the WaoSim app to view your activation status and expiration date.

I receive an "Invalid QR Code" error during activation. What should I do?

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If you encounter an "Invalid QR Code" error, try the following:

Check QR Code Quality – Ensure the QR code is clear, undamaged, and not blurry.
Rescan the QR Code – Try scanning it from a different angle or under better lighting.
Use Manual Activation – If scanning fails, enter the activation code manually in your device’s settings.
Request a New QR Code – If the issue persists, contact WaoSim support to request a new QR code.

📌 Tip: The activation code is available in the WaoSim app → My Plans section.

How long does the activation process take?

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The activation process usually takes a few seconds to a few minutes after setup:

Direct installation – Typically activates instantly or within a few minutes.
QR code or manual activation – May take a few seconds to a few minutes.
Rare cases – Activation may take up to 15 minutes, depending on network conditions.

📌 If activation takes longer than expected, restart your device and check your internet connection.

What should I do if my eSIM doesn’t activate?

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If your eSIM does not activate, follow these troubleshooting steps:

Restart your device – A simple reboot can often resolve activation issues.
Check your internet connection – Ensure you are connected to Wi-Fi or mobile data during activation.
Confirm device compatibility – Make sure your phone supports eSIM and is unlocked.
Retry activation – Attempt to install the eSIM again using the QR code or manual method.
Contact WaoSim Support – If activation still fails, reach out to customer support for assistance.

📌 Tip: Make sure Airplane Mode is OFF and your device has a strong network signal during activation.

Can I schedule my eSIM activation for a later date?

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🚫 No, eSIM activation happens as soon as you install and connect to the network.
However, you can delay activation by installing the eSIM but not turning on mobile data until needed.

📌 Tip: Purchase your eSIM in advance, but activate it only when you’re ready to travel.